Progressive Stampings • Fourslide Stampings • Wireforms
Electrical Contacts & Terminals • Springs • Custom Designs • Value Added
Phone: (860) 628-5529 • Fax: (860) 628-9120 • E-mail: sales@gemcomfg.com
555 West Queen Street • Southington, CT 06489
2009 Customer Survey
Please take a few minutes to complete this survey.
This will assist us in improving our processes and providing quality products to you our customer.
1.
Name
2.
Company
3.
E-Mail Address
4.
Date Survey Completed
5.
Ease of placing a purchase order with Gemco.
Excellent
Good
Fair
Need to Improve
6.
Gemco's responsiveness to handling your company's urgent situations.
Excellent
Good
Fair
Need to Improve
7.
Gemco's consistency in providing proper documentation. (Certs, etc.)
Excellent
Good
Fair
Need to Improve
8.
Gemco's packaging and labeling standards.
Excellent
Good
Fair
Need to Improve
9.
Gemco's packaging with regards to protecting your products.
Excellent
Good
Fair
Need to Improve
10.
Does Gemco deliver an order in accordance to the purchase order?
Excellent
Good
Fair
Need to Improve
11.
Gemco's delivery performance and dependability in accordance to the purchase order.
Excellent
Good
Fair
Need to Improve
12.
Does Gemco's quality meet your company's expectations?
Excellent
Good
Fair
Need to Improve
13.
Gemco's responsiveness to your request for information or quotations.
Excellent
Good
Fair
Need to Improve
14.
Are your requests for information handled efficiently and timely?
Excellent
Good
Fair
Need to Improve
15.
Gemco's responsiveness in providing process or product assistance.
Excellent
Good
Fair
Need to Improve
16.
Does Gemco provide sufficient engineering / technical support?
Excellent
Good
Fair
Need to Improve
17.
Do Gemco's sales / engineering personnel call on you frequently enough?
Excellent
Good
Fair
Need to Improve
18.
Value you receive from Gemco Mfg. Co. as a metal component supplier.
Excellent
Good
Fair
Need to Improve
19.
Are you aware that Gemco can provide your company with component prototyping or small lot production services?
Yes
No
20.
Would you be interested in utilizing Gemco's prototyping or small lot production services?
Yes
No
21.
Would you find it beneficial to have the option to purchase tooling, prototypes and production parts with a credit card?
Yes
No
22.
Are you aware that Gemco offers coiled wire springs and CNC wireforms in addition to our stamping & fourslide services?
Yes
No
23.
Are you aware of a Sales Representative Agency that you would recommend to represent Gemco as a principal?
Yes
No
24.
Your Observations / Suggestions
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